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Thread: NEXUS renewal issue for US-CA dual citizen
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Old Jun 12, 2021 | 5:52 pm
  #8  
Zi Bob
 
Join Date: Jun 2021
Posts: 1
Originally Posted by FXWizard
I had issues when renewing my NEXUS membership - but in my case I would receive a "server error" when it came time to pay for renewal..

It took repeated tech support requests to determine the problem was having both the US and CDN passports entered into the system during the renewal process; I removed the CDN passport info, paid for the renewal, then re-entered the info.
Did you need to enter a birth cert instead of the deleted Canada Passport?
And was it easy to re enter the info after you've paid?

Thanks!
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