HELPFUL schedule change, for once!
So, perhaps this is just coincidence, but...
Ever since COVID, the last ALB-ATL flight has left way too late for any meaningful connections (Leaving at 6:59 PM you get into ATL around 9:50 PM). On a whim, I wrote into revenue management. I got a response back that did seem to reflect they actually read the email, and sure enough! They've moved the flight up to a 5:15 PM departure. In my experience, this is the earliest they've ever had their last ALB-ATL flight and makes connecting WAY easier.
Maybe its coincidence? Or maybe they actually listened! (One time, Delta had removed ATL as a connection point for a frequent route I took, meaning I was stuck on regionals thru Detroit. After waiting a month to see if it was a fluke and it wasn't, I wrote in and within 72 hours, they had refiled fares that allowed ATL as a connection point again). They DO read emails apparently!