Originally Posted by
erik123
Check regulations re: refund in your country of residence and if a cash refund is required send EY a formal request referring with a copy of those.
If you already have money in travel bank it can never leave Travel Bank unless you spend it on another flight.
This is a hard and fast rule and there is no sympathy or way to change it.
I have been trying for well over six months to negotiate around this policy and the only option i was given is to try take it up legally - we all know there is no ways i am getting embroiled in a legal battle for a number of reason i wont mention here.
The long at short is - when your flight is cancelled there is a point of no return. If you do not take the cash option immediately you can forget about calling back and saying I had a change of heart can I have my cash.
hate to be the bearer of bad news - but willing to bet 10% of my travel bank to the person who can prove me wrong.