Originally Posted by FlyoverEasy

Hi, all, I did a quick forum search but did not find an answer to this question:
When cancelling a single night reservation made with a Chase WoH FNA, am I required to call in to get the FNA certificate redeposited in the account? The reservation page indicates that any modifications have to be done by phone but there is a link just to cancel it. I’m more familiar with Marriott’s reservation system, which allows a reservation to be changed online from a cert to points and the cert is (usually) redeposited automatically, or canceling the res and then having to call to have them redeposit the cert.