Originally Posted by
rsteinmetz70112
IN the event of cancellation you are entitled to a refund in your original form of payment. Travel Funds will be refunded as Travel Funds. Credit Card charges can be refunded as either Credit Card Credit or Travel Funds. If you want a credit Card refund you need to tell them that. You send a message on twitter and they mostly respond. I've gotten refunds that way before. You will probably need to send a DM with you reservation number. I'd send a general message requesting a refund in the original form of payment and they will request specifics.
Just adding:
Funds from LUV Vouchers and Southwest Gift Cards will also become Travel Funds". The funds would not go back to the voucher or gift card, or to a credit credit.
PayPal would be refunded back through paypal to the original form of payment.
Also, agree with a general message on twitter.
Please don't share any personal information including credit card, phone, address, RR# , confirmation number, passenger name, or purchaser name in a public forum.
That likely goes without saying, but bears repeating just in case.
As stated above, they will ask for specifics in a DM.