Originally Posted by
keitherson
I am aware of what a codeshare is.
And I suspect the 5 different American agents and supervisors know, too.
I didn't claim otherwise. Simply pointing out a nuance of the benefit that folks may not be aware of. And if indeed your flight was booked as a codeshare, the multiple people at AA were under no obligation to upgrade you, per the published benefit. If your flight was marketed by AA then this is clearly a fail by AA.