Originally Posted by
coleslaw
I’ve found them a useful mechanism for feedback in the past. I’ve had managers reach out to me based on my positive and negative feedback in the surveys. It’s nice because I can quickly comment on things that I otherwise wouldn’t be happy / frustrated enough about to go out of my way to flag during or after a stay.
Yup. The Hyatt surveys, and in particular, the personalized follow-up from management at the subject property, are to me indicators of a company doing it right. Hyatt actually reads what we have to say about our stays, and they will usually follow-up if we report a problem.
I get lots of worthless survey invites from various companies which are really just disguised market research. I don't find it particularly bothersome to simply delete them.