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Old Apr 12, 2021, 8:15 am
  #3777  
donzaur
 
Join Date: Aug 2016
Programs: Delta PM, Hyatt Globalist, Marriott Platinum
Posts: 20
Just finished a 4-night stay here so I'll add some commentary alongside the other recent reviews.

Check In - Arrived around 2:30PM and the room was ready by 3. The resort offered a welcome amenity from its market and as a globalist you could choose from a large box of chocolates, a bottle of sparkling (hula o maui brut), and something else that isn't coming to mind. If you didn't want wine you could instead get two six-packs, I think they were big swells.

Room - stayed on points and was able to apply a TSU to be put into the Andaz Suite. While they are on the first floor and don't offer a view, they are massive. When valet brought our luggage, they also brought the traditional snacks that are in the room (cookies, chips, drinks), as well as a beach bag. I saw some previous comments about slippers and amenity restocking, this was not the case for us. Robes and slippers and everything provided in the room (including things like the dental and hygiene kits), and everything resupplied daily as needed.

Off Property Dining - A reminder that all the resorts are operating at full capacity, yet all restaurants are limited to close to 30%. At some point in the near future Maui will change its guidelines, but until then this friction will remain. Enjoyed a dinner at Mama's but note they are currently taking reservations for dinner in JULY they are that far booked out.

On Property Dining - Went to the buffet every morning and never had to wait for a table, and never had to stand in a line or wait for more food to come out. This was in stark contrast to the HR Maui and a very nice reprieve from its chaos. Eggs (any preparation), specialty coffee drinks, and all juices can be ordered through the server and are included in the buffet cost. Tried Morimoto one night for dinner and it was great, had a nice view of the Luau going on. All lunches had by the pool, food quality as expected, the mochiko chicken bowl is fantastic but at $24 it is steep.

Pools - Given the occupancy, the towel game was real and people would start putting things out around 6:30-7. The cabanas are a nice option especially on the upper pools if that's within appetite for those here. The adult pool was not crowded at all (it doesn't really get sun until 10am anyways) so there were always tons of chairs available there. The pool service was really spotty. There were times where servers would be by all the time to bring drinks, water, etc., but also times where it was extremely slow and you wouldn't see anyone for what felt like an hour. Food was always quick to show up and the pool crew were always very helpful with umbrellas/towels/etc. They put out sunscreen in tiny containers for people to take and use (the same sunscreen costs $35 in the market onsite).

Beach - went out snorkeling a few times and the reef is a big plus for the resort. It was pretty windy throughout the stay especially in the afternoons so most people would be at the beach in the morning and transition up to the pools around midday. They were offering all the normal outrigger and canoe tours each morning with several sessions.

Spa - the spa is currently limited in its use of facilities to 30 minutes prior to your appointment time which isn't a lot of time but understandable in the current situation. We went the afternoon of checkout and it was a great way to spend a few hours and have a nice place to shower and get ready prior to flights.

Overall it was a great stay, especially considering the time of year and mass tourism to Hawaii given the restrictions on international travel. Several pages back on this thread there was some back and forth on HR vs. Andaz for Maui and based on staying at both in the past week the Andaz is the clear winner without question in current times.

Happy to answer any questions!
donzaur is offline