Originally Posted by
lrbenko
Am I justified in being dissappointed with zero upgrade and poor room conditions?
Yes, you should have been disappointed with the shameful condition of the beds.
Lies about room availability have also been my experience with Marriott recently.
Besides FT, you should post this review on Marriott, Google Maps and Trip Advisor.
SNA and Complimentary upgrades have been rare for me, which is why I am staying much more with Hilton during Covid.
This weekend will be my first SNA upgrade in months.
Some hotels blame everything on Covid, saying there is little or no housekeeping available.