Originally Posted by Presguy

Question, since I would suspect you have far more experience with this than I.

Over the past six weeks or so, I've had three phone calls with AM, some emails, and multiple online chats. Each time, they offered me either a voucher, or an alternative schedule (which was totally hopeless due to heavily shifted times or long layovers). I declined all those offers, and stuck to requesting a refund - since it was an AM operating situation which led to the cancellation of the original itin.

I sent copies of the emails and chats, including their refusals, when I initiated the card dispute (on an Amex, issued by USAA, not Amex proper).

Given that, it seems like I did just about everything possible prior to the first flight departing. Is there something I missed doing?