I haven’t flown DL since COVID hit. I have flown Spirit and they answer the phone faster (DL DM versus nothing at Spirit).
They are much cheaper and provide full service and even with adding a bag and BFS - you still come out ahead.
I have a colleague who is DM and status matched to Alaska and is very happy...
Delta really needs to address the flight (no pun intended) of some of their top customers to their competitors as a result of some of their uncompetitive offerings as of late.
Also, it is very, very disappointing to read that the in-flight service is so inconsistent (e.g. one MSP-HNL, only the easy alcohol they twist and serve, another offering full beverage service...)
I hope this doesn’t lead to the Flight Attendants - especially newer ones, where their service standards were slipping even pre-COVID - to adopt these lazy habits once full service returns...