Originally Posted by
WineCountryUA
This does not seem to be a ringing endorsement of loyalty programs.
That's true, but the past year has been far from normal and probably shouldn't be a basis for a significant change of this type. The mix of travelers is completely different, given how many businesses have shut down most/all business travel, while some haven't, and some personal travel continues. United's "most loyal" customers are probably the GSes who fly mostly on OPM that has dried almost entirely up.