Originally Posted by
Often1
OP says HA reticketed him (which involved waiving its written policy which is already a waiver of the fare rules)!
That is a good result.
A good result after a bunch of stress and consternation, at a time and in circumstances that should have made it an easy ask. It’s better than a bad outcome, but not as good as an airline that empowers their front line people to be reasonable (and hires people who can make responsible use of that discretion). The latter has generally been my experience of AS. I may be spoiled, or just lucky.