FYI/FWIW: For those affected by loaded April 2021 schedule changes: (Email received from United for Business (
[email protected]))
Self-serve option for April schedule change error
In the course of loading our April schedule, an error caused select PNRs to be re-accommodated incorrectly.
Our teams are working to fix impacted records, but in the meantime, you have a self-serve option if you’d like to take action.
- For PNRs re-accommodated onto misconnecting or inconvenient (such as very long layover) connecting flights, please re-book the customer onto a valid or more convenient connecting flight.
- If the schedule change resulted in a ‘no-protect’ status for a segment (no re-accommodation provided), we may not have yet cancelled the downline or upline connecting flights. We’re working to automatically fix records that do not include protection for the cancelled flights, but you can self-serve by rebooking the customers onto their preferred option or cancel the connecting flights as needed.
To help you identify PNRs impacted by this issue, we’re appending the following SSR OTHS messages:
- SKEDCHG ERROR-PLS PROTECT PAX ONTO ALT FLT
- ADMS WILL NOT APPLY-ADD UASKEDCHG WAIVER IN OSI
- AGY PLS SEE JETSTREAM FOR MORE DETAILS
Additionally, when adding space back into the record or adjusting a misconnecting flight, please add the schedule change waiver code (OSI UA UASKEDCHG). Please follow our normal schedule change rules, available here.
We will carefully monitor these transactions to ensure debit memos are not issued if changes are made within the boundaries of the waiver rules. You do not need to contact our Customer Contact Centers for review or approval.
We apologize for the inconvenience and appreciate your patience as we work diligently to resolve the issue.
David