Originally Posted by
Blackheathflyer
I have had the same email and could not then login into my account using the old details. I hit the forgotten password link and that did the trick. I had a subsequent authentication process using SMS/email to go through which involved a second change to the password.
Yes, that’s exactly it. TWO password changes are required. It gets confusing when you do the second password change, as you are uncertain if “existing” password is the “original” password, or the new one you specified a few minutes earlier (it is!).
Not well handled.