Originally Posted by
elrednaxela
After the 4th call, the rep gave me the option of refunding back to my credit card. However, after placing me on hold he said that since I canceled online, the refund will be automatically be issued back on my credit card. This contradicts the other reps I dealt with, who said I can only get a voucher. I guess I'll wait and see if I get a refund in the next couple of weeks, but I won't hold my breath.
Send an email / webform confirming your conversation. If you did not write town the name, list the time of the call.
Bear in mind that a refund is to the original form of payment, e.g. credit card. A credit is never a refund.