Originally Posted by
earlscourtflyer
As the team advised, the £XX is non-refundable as you changed to a flight with a lower fare. If you need to know any further information about our refund policy, please contact our Change Booking team on 0344 493 0787, followed by option two. Alternatively, our Gold Executive Club can discuss this with you again.
I guess what is confusing this is if you did a change in normal times most fare rules state you don't get a refund if the new itinerary is cheaper, although you would normally also pay a change fee.
Anyway, glad to see
BA refund helper is able to help you now.