FlyerTalk Forums - View Single Post - GUIDE to Trip Credit, Flight Credit, Travel Voucher, Gift Card, Refund
Thread: GUIDE to Trip Credit, Flight Credit, Travel Voucher, Gift Card, Refund
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Old Feb 24, 2021, 9:46 am
  #9  
seawolf
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
IME it can be redeemed online but there are some limitations.

I cancelled a trip back in December for four passengers. When I book a new trip with four passengers, the option for redeeming the credit online is not there. But if I book a new trip with 1 or 2 passengers, the option is available. I ended up putting the reservation for 4 on hold and then calling AA to redeem the credit.
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