Originally Posted by
corporate-wage-slave
Yes, and that was the situation pre-Covid too. Anything that complicates a booking will take it out of the self serve channel, so particularly if you had changed something already and / or connecting flights will mean you have to call up. If you have a point to point service, paid with cash and no other complications then you are more likely to be still in the self serve channel.
Thanks. It does seem very random. This is the thrd enforced change, first one was to change the connections and that had me stuck on the redirect page. Second change was to cancel one of the SZG legs and that time I could get into MMB no problem to rebook the whole trip. Third change involved connections and then cancelling one of the SZG flights and I'm back to not having access to MMB. I guess there is little point trying to find a pattern to it, the IT is what it is!