Refund Denied
Flight schedule from DTW to PVR, with connection at DFW, was changed and resulted in a five and a half layover. Since I am over age 70 and didn't want the risk (Covid) associated with hanging around DFW that long, I requested a refund via customer service (email). It was denied because the schedule change didn't exceed 241 minutes. I was given the standard credit for a future flight but this has to be used by the end of the year. I am not planning on flying anywhere until 2022 and asked for an extension on the credit, which was also denied. Have others heard of the 241 minute schedule change policy...seems very arbitrary to me, especially given the Covid threat. I would never have booked an itinerary that included a five and a half hour layover. Any thoughts on how to appeal this would be greatly appreciated.