Originally Posted by
cfischer
Is HNL-SFO lie-flat? Else that would be ground for a refund.
non-stop to connecting ... I have not gotten any pushback asking for refunds.
To clarify this, people have reported being refunded in some case on a change of seat and/or the addition of a connection. However, while once these reasons were a part of UA formal policy, there are no longer in the written policy. Hopefully agents continue processing refunds for these now unwritten reasons.