View Single Post
Old Jan 6, 21, 3:36 am
Join Date: Sep 2004
Location: London
Programs: BA IHG
Posts: 1,370
My Virgin flight JNB-LHR on 10th is cancelled, and Virgin have now rerouted me on Air France on 11th (business class points booking). I tried for 9th but they couldnít get the CDG-LHR connecting flight. Air France was my request as donít need Covid transit test (which NL does require if on KLM).

I will plan to get the test anyway, as it sounds like UK may be introducing the requirement at some point.

The Virgin WhatsApp team do get stuff done but take many hours to reply to every message exchange. In the end called up at 7am, took about an hour to get through to an agent, but they were able to give me multiple options (Af & KLM) and process the change.
cmcbugg is offline