Originally Posted by
dls25
I find PHX has the most poorly trained staff of all the hubs so I'm going to guess it is the latter.
I lived in Arizona for 20 years and found the agents at PHX to be some of the best in the system. Even after being away for several years, I still know many of them by name, and they'll go out of their way to help me when needed.
To the OP--are you certain there is space on the flight you want out of DFW? If you look at other threads, there were issues at the tower in the area (that serves both DFW and DAL) which caused problems on Wednesday. Thursday the area was hit with weather, which caused further disruptions. It wouldn't surprise me if there simply aren't flights with availability.