Change fee refund issue.
I had a CDG-LHR-Denver in CW with the return from Denver booked last March for a few days after the US closed Denver to international flight.
I changed the ticket, online, to get the last direct BA flight from Denver to LHR. About three hours before I made the change, BA issued a travel trade advisory, waiving change fees.
But online I still had to pay 300 euro change fee. I didn't want to wait and try and get through and argue on the phone, I wanted that seat!
I have since phoned and emailed and online form filled, but never had a squeak back from BA. So I have not even had a rejection of my claim, or a deadlock letter.
What's the next step?