rc4566

Supposed to travel JNB to LHR on the 26th but Virgin canceled the flight last night as a result of the UK banning direct flights from SA to the UK. I managed to speak to Virgin last night but the agent couldn't rebook us with another carrier and said we would need to wait for a repatriation flight but finding it hard to believe that is our only option given there are lots of indirect options to fly to the UK with other carriers. We've been in SA for 3 weeks and are ready to go home so we don't really want to sit around waiting for a repatriation flight especially with the threat of another lockdown looming here.

I've been on hold for over 2 hours today and not sure what to do if Virgin won't help. Does anyone have any advice on what to do in this situation? Would booking with another carrier and trying to claim back from Virgin be an option if they refuse to rebook us? Tickets were booked for £999 Upper Class return in the recent virgin sale so taking a refund and paying last minute one way to fly with someone else seems bad value if we have the option to get rebooked on any other indirect routing.