Originally Posted by
garykung
Regulators are kind of lenient during this COVID-19 situation. Not sure a complaint with DOT will help. Beside - OP intends to seek blood in this instance. So a complaint may not do OP any good.
That's true, but really only on enforcement action. I wouldn't expect this case to get anywhere near a fine, but just having a regulator forward the complaint to SQ and ask for background/rationale usually results in higher-level management reviewing the case. SQ agents may not be empowered to fix this amicably, but their HQ managers are.