Originally Posted by
jongesander
In my opinion, EC261 also apply to the flight, as it leaves from Frankfurt.
Not so fast. It seems that way. But for EC261/2004 to be triggered, the cancellation date is critical as well, which your flight must be cancelled within 14 days of departure. Also COVID-19 is an extraordinary situation.
I am not so sure that you can really trigger EC261/2004 in this case.
Originally Posted by
jongesander
In that case, SQ should refund the amount of miles proportionally.
Without EC261/2004, your chance in this is practically none. As you have said, you booked a stopover.
Originally Posted by
jongesander
It would be far more practical and customer friendly to simply extend the ticket validity in my opinion tough.
Under SQ's terms of carriage, SQ is under no obligation to extend the validity of the ticket.
Originally Posted by
jongesander
So far, it seems to be impossible to reach someone at Krisflyer who don't give a robotized and bureaucratic answer.
SQ is a SOE by Singaporean Government. You want no bureaucracy? Then don't fly SQ.
Originally Posted by
OptionsCLE
I’d file a complaint with the US DOT outlining the situation.
Regulators are kind of lenient during this COVID-19 situation. Not sure a complaint with DOT will help. Beside - OP intends to seek blood in this instance. So a complaint may not do OP any good.