Originally Posted by
cauchy
You're also eligible for the cost of your refreshments to be reimbursed, as the wait was over 2 hours.
In your situation, I would have bought the BA JNB to DUR on my card and pursued BA, if necessary through county court, for the money afterwards.
Yeah, we were going to do that, but by time the BA rep finally came back (there were around 10 others also impacted) and said we’d be on the 4:45pm flight, the ticket prices had jumped up and it would have been a rush as we were traveling with our 11 month baby. Next time I won’t wait 30-45 mins for a response and would just go and buy the other ticket and try luck in recouping cost later.
Still unsure why they would rather buy tickets on a competitor than fill their own planes first.