Originally Posted by
Dog250
It took around a month (maybe just over a month) for the refund to hit my account. Just be mindful of the service charge when getting a refund.
Can't remember how much it was (€50 comes to mind). Might be better off getting a voucher? They were offering a good deal if you took the voucher (belive it was 15%?).
Thanks! Yep, Gotogate charges 40EUR or GBP for the refund -- they deducted the same amount for a refund of Air China deal.
I was not offered any voucher, but I would have most probably decline it anyway. I received an e-mail from travel agency explaining the airline doesn't have any offer to reschedule and I was explicitly asked to request a refund FYI.