FlyerTalk Forums - View Single Post - Qantas refund query [Corona, booked through Travel Agent]
Old Nov 30, 2020, 4:14 pm
  #7  
Dave Noble
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Join Date: Jan 2002
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Originally Posted by Annalisa12
And they should take a fee for booking and cancelling it. However does seem excessive
I don't agree that it *should* take a fee for processing a refund when the booking was not cancelled by the passenger - whether it is entitled to charging a fee for cancelling a service not provided is something that a discussion with a credit card company on whether that is a disputable charge would seem to be a good point

Any original booking fee ( as long as disclosed as such rather than just charging an inflated fee for the flight ) would seem to be reasonablle for the company to keep
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