Originally Posted by
Vaclav
Yes, this sad event is now fortunately over.
After more chats and email exchanges all morning, their rep finally forwarded to me by email a pdf copy of the 20% bonus gift card shortly after lunch.
It is hard to understand why their IT portal failed. This is not the first time around they were having a sale. The date was well known months in advance, so they could have been better prepared. They were not.
What I find hard to understand, is how any sale that Fairmont or Accor have, could possibly overload the system. This system is not run by Fairmont. It's a third party organization that operates the gift card program for them, along with many businesses who would have far higher gift card transaction volumes than Fairmont/Accor ever would. Fairmont would represent a very small part of their business, so it seems odd that this sale could possibly bring them down. One would think that the organization that handles gift cards for Walmart would be able to manage a sale for Fairmont!