Originally Posted by
kluau88
Currently in the middle of a 2 night stay where I applied a SNA. The SNA did not clear but I decided to pay for a higher category room at check in. Last night while having dinner my SNA cleared into the higher category room.
Anyone experience this before?
I think you just got BONVOYed. The hotel will claim whatever reimbursement they get from Marriott and they get to charge you too. I'd walk over right now and ask the hotel to negate any room upgrade charge you agreed upon since they have now claimed the SNA. Good Luck!