FlyerTalk Forums - View Single Post - Pillows on KLM flights to Brazil?
View Single Post
Old Nov 18, 2020, 11:37 am
  #16  
splflyer
 
Join Date: Feb 2012
Location: amsterdam/nl
Programs: FB PLATINUM IHG ACCOR
Posts: 328
Originally Posted by johan rebel
Are you saying that pax on flights inbound to AMS previously were given used pillows? Yuck and yikes!

Johan
Did not mention that at all. Previously they where cleaned in Brazil , however that is not done anymore over there nor in other outstations .
Similar to glassware /table clothes etc airlines have to review all processes .Additionally they have to be able to offer same standard on every flight due to the expectation level to their customers.
Eg up to recently on Longhaul flights there where plastic cups used in business class by many airlines ; that now seem to have been solved.
splflyer is offline