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Old Nov 12, 20, 10:12 pm
Join Date: Mar 2011
Posts: 6,043
Originally Posted by tennster View Post
I completely agree. Southwest has been transparent (sorry about that) and generous with their terms. Class action? Please.
Yes, they've been better than most. But it's a low bar. And since some customers had to book and then cancel a dummy flight to extend their funds, a work-around that Customer Service never suggested nor even confirmed would work, I'm not sure I'd give them high marks for transparency. It's important to keep in mind that Southwest was only "generous" to a subset of their customers. The customers who are now losing their funds are the ones who took CR at their word, who in good faith repeatedly rebooked their itineraries (and never received any funds extension) or whose fund's expiration's fell outside of the covered period.
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