Originally Posted by
UAPremierGuy
Your agent was mis-informed. Hang up, call back and as others suggested, split the tickets out.
The challenge with doing this is, OP + 1 Pax can be upgraded, the other 2 pax get stuck without EP benefits like MCE.
So overall, the OP needs to decide which of the 2 options they want. Unfortunately, there isn't a win-win