Originally Posted by
Im a new user
Flight was in October?
So perhaps there should have been compensation for that but Covid has been ruled exceptional circumstances so I don't see that going very far.
The EU regulation says that it is the operating airline's responsibility to rebook you.
I suggest that you take a look at
Case C‑302/16. SLM (Suriname Airways) lost the case because SLM contacted the travel agency instead of the passenger (and the travel agency was non-responsive). In the same way, I fear that the passenger may lose if the passenger contacts the travel agency instead of the operating airline.
I'm not familiar with that case, but the problem with award tickets is the marketing carrier will say nothing available, and besides not our problem, and the operating carrier will say talk to the travel agent. The marketing carrier really should do the work for the OP here.