Originally Posted by
ISTFlyer
You're welcome.
Thanks for reporting back your experience.
As far as it seems, int the first call where the agent searched the same fare bucket, the agent misinformed you so the issue was solved by HUACA as you mentioned.
For those other members/visitors having similar issues, try HUACA'ing multiple times until you get the desired answer from QR.
I find it strange that there is so much difference between the agent you speak to, even on the same phone number. As an AF/KL frequent flyer I have not experienced that with them.
If I would want to reschedule again but then voluntary, I guess it would need to be in the same fare bucket as what the original ticket is right? I went from W to O and N.
Hope they extend the latest travel date tomorrow.