Originally Posted by
ords
I had a nonrefundable rate refunded by Courtyard Green Hills Nashville last week for this weekend. I called, spoke with a manger, explained why and within two days after cancelling saw a credit posted back on the CC. How many actually call the hotel and ask what is possible?
What if the GM said, "sorry, no refund?" The point is that Marriott is trying to claim "peace of mind" with bookings, including nonrefundable ones. To me, that comes with certainty that I can cancel at any time (or as least as specified on the policy), not "'let's see if the GM would be generous enough to let me off the hook."
LAX