Originally Posted by
maalloc
Garuda email support is a joke(*).
In the past, I've been able to communicate with human beings on the 62 21 2351 9999 and 0804 1 807 807. Waiting time can be frustrating.
Keep in mind that the level of your interlocutor will be random. I've found that the easiest way to deal with a speaker that's not willing (or not able) to help is by hanging up and calling again.
You can also try the chat, but be ready to speak for 2 hours with an average of 5 minutes between each message.
(*) Last time I contacted them for a ticket that was not properly issued, they sent me automated responses for days, exactly the same as the ones you got. I feel for you. The first time I got an actual human response by email was 2 months after the flight took place, so don't hold your breath.