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Old Oct 25, 20, 3:59 am
  #11  
zen100
 
Join Date: Dec 2017
Posts: 121
Just a follow up. TK (eventually) responded to my feedback form and have conceded that the call agent did not meet the service standards. Not quite admitting it was their fault, but close enough.

They have offered to rebook me on a future flight, but I travelled anyway, by buying a second (more expensive) ticket.

So I'll push for a refund, which I am more confident that I will (eventually) get.

Thanks for the advice all
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