Old Oct 21, 20, 1:56 pm
Join Date: Oct 2017
Programs: BAEC Bronze, Honors Diamond
Posts: 655
I do think that BA risk shooting themselves in the foot with changes like this and the other thread about the tightening of BA holidays policies in another thread.

BA need to build the confidence of travellers to travel - particularly leisure which is more directly in consumers hands and is discretionary. I have taken a single flight since March, and a last minute change because of changes to travel corridors was handled well (phone hold times aside due to crap IT). Confidence that flexibility to deal with changing situations over the next year is what I need to be convinced to book, and Iím sure it is the same for many others.

I get the airline is in a very difficult position. But I donít think this flexibility is being particularly abused and these type of changes undermine the confidence BA need to build right now.
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