Old Oct 21, 20, 10:50 am
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 1,967
Have BA changed the 'Significant Change' from 2hrs to 4hrs


Just got off the phone with BA as an outbound flight had been moved by 1hr55 and a return by 3hr40 and wanted to cancel as there was no other flight available and the earlier flight meant no way to connect.

I was informed that recently BA changed significant to mean 4 hours rather than 2 hours and as such I would have to pay a cancellation fee (Avios Ticket). I suggested surely the terms of when I booked should be applied but told that it is when the flight is rather than booking date they use to decide if 2 hours or 4 hours applies!

They have sent it away to be queried but it got me thinking if it was a non refundable cash ticket 4 hours really makes a lot of options I may consider non starters for me and find it an draconian change to the rules if indeed accurate. Just wondered if I had missed this update and if others had been advised the same?
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