Old Oct 21, 20, 12:05 am
  #1  
neofung
 
Join Date: Oct 2015
Location: UK
Programs: BA EC
Posts: 495
Refund for Cathay Dragon (KA) redemption ticket

Following the close down of Cathay Dragon (KA), all routes except Beijing, Shanghai, Taipei or Denpasar (Bali) will be ceased (https://www.cathaypacific.com/cx/en_...assengers.html). KA advise passengers to contact the ticketing airline to make alternative arrangements.

I have a redemption ticket booked for travel in September next year to Kaohsiung, Taiwan. Just called BAEC Hong Kong hotline and they said refund is not possible due to the flight is not marked as cancelled. I told the agent to refer to the notice and the airline is no longer running that my flight would definitely not take off. She said she was not told how to handle and no guideline was given. She asked me to call again 2-4 weeks later to see how things go. Um...

Last edited by neofung; Oct 21, 20 at 12:18 am
neofung is offline