Originally Posted by
24left
QUOTE:
"WestJet says customers will get travel credits, and since it may be years before they return to a customer’s city they “will extend the travel credit expiry date” beyond 24 months. WestJet may never return to some cities, may never return with service that works for a customer, and years into the future the name of the game is breakage. Indeed, customers may actually die while waiting to use their WestJet credits.
Yet the airline “notes the Canadian Transportation Agency has deemed acceptable given the realities of COVID-19” to offer flight credits and not refunds. Perhaps this brazen move will challenge that earlier guidance."
https://viewfromthewing.com/westjet-...omers-refunds/
The full statement from the CTA wasn't quite so affirming, and they're being sued over that too.
“While any specific situation brought before the CTA will be examined on its merits, the CTA believes that, generally speaking, an appropriate approach in the current context could be for airlines to provide affected passengers with vouchers or credits for future travel, as long as these vouchers or credits do not expire in an unreasonably short period of time (24 months would be considered reasonable in most cases).”
https://simpleflying.com/canada-refunds-lawsuit/