Originally Posted by
I'llMissCP
The second Itinerary the agent was having nothing to do with it....
After telling her the itinerary, she basically said to me “I told you it can’t be done” and disconnected the call. This was also early Saturday evening EST, a month after the first itinerary. I waited to early Sunday morning and got a very helpful agent who completed the booking in less than 15 minutes.
I had to call in last week to cancel a partially-used award ticket and the first agent was difficult from the start, with every response 'this can be done online', which is false. I 'lost the signal' and called back right away, but this time the agent was great. It took about 20 mins to get finished up with the extra steps needed at her end, but all good.
I wish the new Aeroplan could simply let those awful ones go.