Originally Posted by
OpenSky
I would have done the following
1) Used a travel agent, that has a relationship with AA. Travel agents have the ability to refund directly from their computers effectively bypassing American Airlines. When COVID struck, Swiss ( my national flag carrier) was among the first to remove this feature, along with the rest of Lufhansa Group.
No they do not. They are bound by fare rules and waivers. The only time they are “bypassing” is during the void period after the ticket is issued when they can void the sale out. After that void period, they are just submitting a refund request to the airline via GDS and it will still be subject to fare rules/waivers.