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Old Oct 9, 2020, 10:49 am
  #2  
Anonba
 
Join Date: Aug 2014
Posts: 2,653
Originally Posted by Zak99
I'd like to pass on a big thank you to Andy Garner of BA. This is the sort of person you need fronting your company and dealing with customers. He was polite, friendly, clearly spoken and highly efficient. He helped with my complex companion voucher booking and made the whole experience painless and stress free. Almost unheard of these days, he not only offered to ring me back to confirm details and complete final stages of bookings, he actually did so on my preferred number and at the time arranged - brilliant customer service Andy, thanks.

I hope this filters down to BA management and they get in touch with him to let him know he is doing a sterling job. In fact he has restored my flagging faith in BA considerably. Many thanks again Andy and well done.
go to ba.com/thankyou and leave feedback there
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