Originally Posted by
arjaok
So it seems like cash refunds are taking a pretty much indefinite amount of time. How long are points refunds taking?
Regarding cash refunds, Virgin Atlantic have
made a promise to pay all refund requests made up to the end of August by the end of October:
I quote:
"But speaking on BBC Radio 5 Live's Wake Up to Money programme on Monday, Virgin Atlantic boss Shai Weiss promised that refund requests would be handled faster. He promised:- Outstanding refund requests will be cleared by the end of October.
- Refunds requested by the end of September will be paid within 60 days.
- Refunds requested in October will be paid within 30 days.
He added that in November Virgin expects to go back to offering refunds within seven to 14 days."
Let's see...