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Old Sep 29, 20, 8:36 am
  #7  
ISTFlyer
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK M&S Elite Plus, QRPC Platinum, BAEC Gold, PC Bolbol, All Silv, HH Blue, Bonvoy, BW Rewards
Posts: 8,744
Originally Posted by zen100 View Post
I was on the phone for an hour last night, explaining the revised LON/IST that I wanted. Eventually the agent said he "had a problem with his system", so would process the change and call me back. He never called me back, and didn't give me *any* of the legs I had actually requested, not one of them - and removed me from the leg that really mattered, and didn't need to change. The revised itinerary makes no sense. The outbound stops at IST, and the return starts from ECN and also stops at IST.

Another quandary - should I let original booking expire as a "no show" and battle for a refund, or take an open voucher, which I can presumably still do. First flight is next Weds, so have a bit of time to decide. I might need to make another trip, but won't know for another month.
If you take an open ticket, you would technically lose your rights for a refund so IMO, it's better not to touch the ticket until next Monday. There are 3 business days until next week where TK could respond to your feedback.

If you are 100% percent sure that you would travel until 31 December 2021, taking the voucher would probably save you energy as dealing with TK could be painful and tiring.
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