Originally Posted by
bisonrav
Lots of people make grammatical mistakes, in all sorts of roles. At least it wasn't boilerplate, and it seems a shame to pull this out to make fun of someone doing their job as best they can.
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I am not making fun of someone doing their job as best they can, I am making a valid point that public facing staff of a large British company/institution should at least be able to use the English language with some skill and competence. Is it so wrong to expect the correct use of the Queen's English in British business correspondence? Incidentally I would only recognise the adjective boilerplate as being a fine example of American English.